Privacy Policy

Effective Date: 01/01/2025
Company Name: The Surveyor Agency Ltd
Company Number: [Insert Company Registration Number]
Registered Office: New Orchard, Bottom Lane, SO51 6EZ
Contact Email: privacy@thesurveyoragency.co.uk

1. Introduction
The Surveyor Agency Ltd (“we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, share, and store personal information in connection with the marketing and lead generation services we provide to clients in the surveying and property services industries.
This policy applies to:

• Visitors to websites or landing pages we manage.

• Individuals who submit their information via forms, surveys, or downloadable resources.

• Marketing recipients of email campaigns run by us on behalf of our clients.

We operate in full compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
2. Information We Collect
We may collect and process the following personal information:

• Identity Data – name, title, company name (if applicable).

• Contact Data – email address, phone number, postcode.

• Technical Data – IP address, browser type, location, device identifiers.

• Marketing Data – your preferences for receiving marketing and communication content.

• Interaction Data – forms you submit, downloads accessed, emails opened or links clicked.

We collect this information when:

• You fill out a form on a landing page or website we manage.

• You download a brochure or resource offered in exchange for contact details.

• You engage with a marketing email or advertisement created by us.

3. How We Use Your Information
We use the personal data we collect for the following purposes:

• To provide digital marketing and lead generation services to our clients.

• To deliver requested content (e.g., guides, brochures).

• To follow up with you via email or phone (where lawful and consented).

• To personalise marketing communications or advertising you may receive.

• To improve our services and monitor campaign performance (analytics).

• To comply with legal and regulatory obligations.

Where we collect your information on behalf of a client (e.g., a surveying company), we may share it with them for the purposes of contacting you directly regarding their services.
4. Legal Basis for Processing
We rely on one or more of the following legal bases under UK GDPR:

• Consent – where you have provided explicit permission (e.g., opting into emails).

• Legitimate Interest – in conducting and improving our marketing activities, provided this does not override your rights.

• Contractual Necessity – where processing is necessary to deliver content you’ve requested.

• Legal Obligation – to comply with applicable laws and regulations.

You can withdraw your consent at any time by clicking “unsubscribe” in any email or by contacting us directly at privacy@thesurveyoragency.co.uk.
5. How We Share Your Information
We may share your information:

• With the surveying company or client on whose behalf the campaign is being run.

• With trusted third-party service providers (e.g., email platforms, analytics tools) under data processing agreements.

• If legally required, with regulators or authorities.

We do not sell your data to any third parties.
6. Data Security & Retention
We implement appropriate technical and organisational measures to protect your data. Personal data is only retained for as long as necessary to fulfil the purposes for which it was collected, or to comply with legal, tax, or regulatory obligations.
7. International Transfers
We primarily store data within the UK or EEA. Where data is transferred outside the UK/EEA (e.g., via cloud services), we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses).
8. Your Rights
You have the right to:

• Access your personal data

• Correct inaccuracies

• Request erasure (“right to be forgotten”)

• Restrict or object to processing

• Withdraw consent at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk

To exercise any of your rights, please contact us at privacy@thesurveyoragency.co.uk.
9. Updates to This Policy
We may update this policy from time to time. When we do, we will revise the "Effective Date" at the top. Material changes will be communicated via our website or email, where appropriate.